01Architecture note
02Consumer app
SpeechKey does not publish real-time uptime metrics for the app because there are no SpeechKey servers in the consumer processing path. The app is available as long as the App Store is available and your devices run iOS 17+.
03External AI providers
SpeechKey connects to the providers you configure. The availability of these providers is outside SpeechKey's control. Check status directly with each provider.
04Website & documentation
05Enterprise
Enterprise managed services are separate from the consumer BYOK app and require SpeechKey-operated backend infrastructure with separate contractual terms. Contact us for information.
06Support contact
If you experience issues with the app or your configuration:
- Email
- support@speechkey.ai
- Support page
- Help centre
- Troubleshooting
- Setup FAQ
For provider-specific issues (invalid API keys, billing errors, rate limits), contact the relevant provider's support directly. SpeechKey cannot resolve provider-side issues.